Frequently Asked Questions
Everything you need to know about your custom fashion pieces.
How long does it take to receive my custom order?
Since each item is custom-made to match your photo, production typically takes 4-8 weeks. Once shipped, delivery usually takes an additional 3-5 business days.
What kind of photo should I upload for the best results?
For the highest quality print and embroidery, please provide a high-resolution photo taken in natural lighting. Front-facing shots work best for our design team to capture every detail.
Can I return a custom-made product?
Because our products are uniquely personalized for you, we cannot offer returns. However, if there is a manufacturing defect or damage upon arrival, please contact us within 30 days for a replacement.
What materials are used in your apparel?
We use premium, ethically sourced cotton blends and high-quality synthetic furs to ensure your wearable items are as durable as they are soft.
Do you offer international shipping?
Yes, we ship our custom fashion products worldwide. Please note that international orders may be subject to customs fees and longer transit times depending on the destination.
How do I care for my custom items?
To preserve the detail of your custom prints, we recommend hand washing or using a gentle cold cycle and air drying all apparel items.